Communication is the most important thing for people in a business. From both the customer's and company's end. It is convenient for both parties to have a source that can sort any issues that might arise while using the product.
bKash is Bangladesh's largest and fastest growing financial technology company, and it currently has 57 million registered customers. They serve a huge customer base, which means they have a lot of inquiries about customer service every day. Kolpolok Limited is responsible for the development of webchat, which serves as one of their customer service channels.
The live chat service provided by bKash is presently being utilized. Our developers worked tirelessly over the course of three months to create this system. In this method, we made advantage of contemporary technological methods. Our primary focus in developing this system was on its speed as well as its ability to support real-time communication. We configure various features that are unique to us, such as a distinct tone for the user input and leave form chat. It is possible for multiple users to utilize the source and can be easily maintained.
In order to construct the backend administration panel, we make use of PHP as our primary programming language, as well as the PHP framework CodeIgniter and various third-party plugins. We also used comet technology for real-time chat communication
The Webchat requirement was quite specific and well-structured. The initial step of development commenced with the gathering of comprehensive specifications for each demand. There are many reporting sections that create KPI. Kolpolok Limited is providing bKash Limited with Webchat Software maintenance assistance. Priority number one is to maintain the software operational 24 hours a day.
● Multichannel web chat system
● Queue management system
● Customer limit per agent.
● Automated chat routing based on skill.
● Business hour and holiday customization.
● Canned response.
● Predefined templates.
● Advertisement display for the end customers.
● Disposition for each chat.
● Role-based and group-based user management.
● Chat performance, agent performance and KPI.
● 360-degree report generation
Bangladesh Office (Headquarter)
29, Sara Aftab Tower, Flat # 12-A, Shyamoli, Ring Road
Dhaka – 1207, Bangladesh
1108 EAST MAIN ST, STE 906 #2002
RICHMOND, VA 23219
Business Center, 12-055 Spectrum Building
Oud Metha Dubai, UAE
South Africa Office
60 Calendula Drive, Malabar 6020
Port Elizabeth, South Africa
Tel: +880 2-58153018 (During the office hour)
WhatsApp Only: +1 (845) 400-9402
Email: [email protected]
Sun - Thu: 9:30 AM to 6:30PM
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