Loading...

Software Support Engineer

Vacancy

01

Job Context

Kolpolok Limited is looking for Software Support Engineer to provide quick assistance to its customers. Will be responsible for diagnosing and troubleshooting software-related problems and will help our customers to operate our applications smoothly.

Job Responsibilities

  • Research and identify solutions to software issues.
  • Diagnose and troubleshoot technical issues, including account setup.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Track system issues through to resolution, within agreed time limits.
  • Talk clients through a series of actions, either via phone, email or WhatsApp chat, Our live chat system until they’ve solved the technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
  • Provide prompt and accurate feedback to customers.
  • Refer to internal databases or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
  • Maintain jovial relationships with clients.
  • Should have the mentality to work in night shift.

Additional Requirements: 

  • Age 20 to 25 years
  • Both males and females are allowed to apply.
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Experience in Desktop Support Engineer, IT Help Desk Technician or similar role.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications and help desk software (e.g., any desk).
  • Ability to provide step-by-step technical help, both written and verbal.
  • Excellent problem-solving and communication skills.
  • Language proficiency- Bengali, English and Hindi.
  • Should know how to use magic words (Kindly, please, May I, Sorry, Thank you, Welcome & many more…)
  • Knowledge of VPN will be a plus point.

Employment Status: Full-time

Educational Requirements: Bachelor of Science (BSc) in CSE

Experience Requirements : At least 1 year(s) (Freshers are also encouraged to apply)

Workplace : Work from home & Work at office (Hybrid)

Job Location : Dhaka

Salary : Tk. 15000 – 30000 (Monthly)

Compensation & other benefits

Medical allowance, Performance bonus, Profit share, Provident fund, Weekly 2 holidays, Mobile bill

Lunch Facilities: Full Subsidize

Salary Review: Yearly

Festival Bonus: 2 (Yearly)

Other facilities as per company policy.

Share If You Find It Valuable
Job Category: software
Job Type: Full Time
Job Location: Dhaka

Apply for this position

Allowed Type(s): .pdf, .doc, .docx

Bangladesh Office (Headquarter)
Kolpolok Limited
H # 24/1, Level # 7, Shyamoli Cinema Hall Building, Mirpur Road, Shyamoli
Dhaka – 1207, Bangladesh

USA Office
2807 N Parham Rd, STE 320 #2002
Henrico, VA 23294
+18045920996

UAE Office
Business Center, 12-055 Spectrum Building
Oud Metha Dubai, UAE

South Africa Office
60 Calendula Drive, Malabar 6020
Port Elizabeth, South Africa

QUICK CONTACT
Tel: +880 2-58153018 (During the office hour)
Sales: +8801-712901764
Support 24x7:
WhatsApp Only: +1 (845) 400-9402
Email: [email protected]

BUSINESS HOURS
Sun - Thu: 9:30 AM to 6:30PM

@ 2023 Copyright - Kolpolok Limited